Returns & Cancellation Policy

All the returned products require a prior authorization from Amsan Sales Ltd. Please call our customer service team for a return authorization number (RA#) and shipping instructions. Product received without RA number will be refused and no credit will be issued. For products returned to Amsan Sales Ltd. warehouse needs to be in its original packaging. Requests for return credit or exchange will be honored for a period of 10 days within date of purchase. Products returned to Amsan Sales Ltd. for reason other then inaccurate or defective items, a 30% restocking fees plus all shipping charges that include the initial shipping charges and return shipping charges will be deducted from the refund amount. Additional charges may be applied for returned products that are either opened or not in original condition/packing or incomplete items. RA numbers expire after 10 days which mean you will not be eligible for the refund after this. No return or refund on special and custom products. You can contact our customer service representative at 1-888-970-0508 for further assistance or by email at info@amsan.ca